Hi Trace, the 'New' bit only shows to you if a thread has a new reply since you last clicked on it.
So . . . . when you opened the Help Board to access this thread again just now, it should have had 'New' in the thread title, because I had been here and replied. Once you go back to the main board the 'New' will be gone again, until someone else comes along and puts a reply (not including you of course).
Does that make
any sense, it does to me